— Policy

Purchase & Return Policy.

Shipping, payment authorization, cancellation, and returns. Most of what’s here only applies if you ordered custom-processed wire — see the footnote at the bottom for what that means.

DOC · PURCHASE-01 Last updated · February 1, 2024 YourSpec LLC · Dallas, TX

§ 01

Shipping Policy

For international shipments, receiver is responsible for all customs duties, fees, and/or taxes.

§ 02

Payment Authorization

For orders that do not contain any custom processing, your payment method will be charged when your order is preparing to ship*.

For orders that contain items that need custom processing, your payment method will be charged when production begins.

§ 03

Order Cancellation Policy

For orders that do not contain items with custom processing*:

Orders can be canceled and refunded before shipping.

For orders that contain items that require custom processing*:

Orders are not eligible for a full refund if production has already begun. Please contact us to see if you are eligible for a partial refund.
Items that have been fully produced cannot be cancelled or refunded.

§ 04

Return Policy

Returns for items that did not have custom processing* are accepted in a 30 day window after your product is delivered. Returned product(s) must be unused and in the condition that they were delivered in.

Custom processed items* cannot be returned. If you are not satisfied please reach out so we can help make it right!

§ ✶

Custom-processable items

* Custom processable items include but are not limited to: wire that has been cut to length, marked, or stripped, or pins that have been crimped.

Questions about a specific order? Contact us at [email protected] or call +1 (214) 385-2645.